नेपाल दूरसञ्चार प्राधिकरण
KATHMANDU, October 13:
The Nepal Telecommunications Authority (NTA) has fined 14 internet service providers (ISPs) Rs 50,000 each for operating internet services contrary to approved standards and guidelines.
According to an official press release issued by the NTA, inspections and investigations confirmed that these service providers violated the conditions of their operating licenses. Consequently, action was taken against them under Section 47(1) of the Telecommunications Act, 2053.
NTA Spokesperson Min Prasad Aryal stated that the companies faced disciplinary action for failing to provide internet services according to approved packages, charging higher fees than specified, creating and selling unauthorized packages, and neglecting to inform customers about these packages in a timely manner. Aryal emphasized that failing to deliver internet speeds and packages as approved, alongside charging above the authorized rates, goes against consumer interests and required regulatory control.
Per NTA regulations, service providers must submit proposed rate revisions along with implementation dates for approval at least three months in advance, following tariff-setting directives. However, several ISPs failed to comply with this requirement.
Fined Internet Service Providers:
- Broadlink Network and Communication Pvt. Ltd.
- Classic Tech Pvt. Ltd.
- Web Surfer Nepal Communication System Pvt. Ltd.
- Fiberworld Communication Pvt. Ltd.
- Vianet Communications Limited
- Aronet Pvt. Ltd.
- Dish Media Network Limited
- Wi-Fi Nepal Pvt. Ltd.
- CG Communication Limited
- WorldLink Communications Limited
- First Link Communication Pvt. Ltd.
- Pokhara Internet Pvt. Ltd.
- Techminds Network Limited
- Subisu Limited
The NTA has directed these service providers to immediately suspend unauthorized internet packages and tariffs, notify customers accordingly, and provide compensation or damages to any affected consumers upon request.
The authority has further warned all telecommunications service providers to strictly secure prior approval before introducing any new service packages or tariff rates, emphasizing full compliance with existing acts, rules, and license conditions. Earlier on October 9 (Ashoj 24), the NTA had cautioned that it would take strict action against providers charging unauthorized fees or disrupting consumer interests without prior price hike proposals or regulatory approval.
Consumers have been urged to file complaints with the NTA if they encounter overcharging or illegal service operations that infringe upon consumer rights.
